Practice Charter
To provide a caring and efficient service; to treat all patients equally and with respect
Our Responsibilities
- To always strive to offer the best medical and nursing care.
- That practice staff will always endeavour to greet you with courtesy, whether in the surgery, in your home, or on the telephone
- That your right to confidentiality will always be respected
- That you will be seen the same day if your problem is urgent
- That you will be seen by your preferred doctor or nurse, whenever possible
- That you will be informed should there be a significant delay for your appointment
- That you will be referred to a consultant or other services whenever necessary
- That you will be informed of your test/investigation results when they become available
- That your repeat prescription will be ready within 48 hours of request
- That your suggestions and comments about our service will be considered sympathetically
- That your complaints will be dealt with quickly
Your Responsibilities
- To treat staff and other patients politely and with respect
- To inform us of any changes in your personal details so that our records remain accurate
- That urgent appointments are requested for urgent problems only
- That home visits are requested only if you are unable to attend the surgery
- To cancel your appointment as soon as possible if you are unable to attend, so that we can offer the appointment to someone else
- To arrive on time
- To be patient when surgeries are running unavoidably late
- To make a separate appointment if more than one member of your family needs to be seen; should you have several problems to discuss, you may be asked to make another appointment to discuss them