We are now encouraging patients to contact the surgery online through our website or NHS app, using AccurRx Patient Triage (click on the link opposite). This allows patients to send us online requests, explaining why they need an appointment. This request is then reviewed by a GP/ANP and, if an appointment is needed, one will be offered to the patient within an appropriate time-frame.
We still offer some pre-bookable appointments but the majority of our GP appointments will now be triaged before being booked via the AccuRxTriage Request. Patients who are unable to go online to do this themselves will have the option of our reception team completing a request on their behalf. In this way, all patients, whether going online or calling reception will have their request dealt with in the same way.
There is no longer any advantage to calling at 08:00 or 16:00. You can contact the surgery at any time during opening hours and have peace of mind that your request will be reviewed by a GP and the appropriate action will be taken.
Please note; not all AccuRx Triage requests result in an appointment as this would be no more feasible than giving an appointment to every single patient who previously telephoned to request one. We have a finite number of appointments, and this new appointment system will ensure appointments are given to the patients that really need to see or speak to a GP. Some patients may be sign-posted to other services that are better suited to their needs, and some patients may be given advice on self-care. We may be able to deal with some patients’ request without an appointment at all.
Calls may take a little bit longer to begin with, so we encourage anyone who is able to go online to complete an AccuRx request for themselves to please do so. You can also complete requests on behalf of someone else, such as child, or someone you care for. Co-operating in this way will free up the phone lines for those who simply cannot get online to do this themselves.
On-Line Booking System
We have introduced some appointments for patients to book “on-line” via the link at the top of this page. In order to access this facility patients will need to register (in the first instance), via this website. Once registered, patients will be able to book a number of appointments Monday to Friday.
Appointments can be made up to 4 weeks in advance to see any of our nurses.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible for patients who are housebound. In this respect, if you do need a home visit, you can help us by calling reception before 10:00am.
Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details when requesting a visit to enable the doctor to schedule house calls.
GP Pharmacist Consultancy Service
Pharmacists in Barrow & Millom can now give free advce & treatment on a range of minor health problems.
Cancelling or changing an appointment
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance (excluding weekends and public holidays). You can also text to cancel your appointment.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to respond
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- If you need an interpreter
- If you have any other access or communication needs
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
If you're planning to travel outside the UK you may need to be vaccinated against some of the serious diseases found in other parts of the world.