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1st FloorAlfred Barrow Health CentreBarrow-in-FurnessCumbria, LA14 2LBTel: 01229 821599
Prescription RequestsDue to the corona-virus pandemic, we are temporarily accepting requests for prescriptions via the email. Please email your request to firstname.lastname@example.org When calling the surgery please bear in mind our telephone lines are extremely busy at this time and it may take us longer to answer your call. PLEASE NOTE OUR PRESCRIPTION ENQUIRY LINE TIMES HAVE CHANGED 08.30am - 13.00pm.
Telephone: 01229821599 Option 1
Help us to help you by nominating a pharmacy you would like your prescription sending to for collection. This helps keep patient activity within the health centre to a minimum.
We thank you for your continued support & understanding.
WE HAVE MOVEDWe have moved into the Alfred Barrow Health Centre & all appointments made at our surgery will be held at the Alfred Barrow Health Centre on Duke Street in Barrow, LA14 2LB. Our phone number remains the same and if you have any queries or concerns, don’t hesitate to get in touch.myGP AppDownload our new appointment bookings app to your smartphone for free. myGP was developed to make access to healthcare easier and faster for patients. Once downloaded, simply log-in with your date of birth and mobile number and add the people you care for, allowing you to book and cancel appointments for them. It’s really that easy! For more information, please visit: ilovemygp.com.GP and Nurse appointments are available at evenings, weekends, and Bank Holidays These are available via Cumbria Health on Call. To book an appointment, speak to your GP practice or call 03000 247 247.NEVER MISS ANOTHER APPOINTMENT WITH OUR FREE TEXT MESSAGE REMINDER SERVICEPlease update your mobile telephone number at reception today so we can text your reminders of your upcoming appointments and notify you of any check-ups you are due. For more information click HERE.
Prescription RequestsPrescription requests must be made in writing and can be made in a number of ways:Online - please contact reception for details or click https://www.ilovemygp.com/ for further details. DUE TO THE COVD-19 PANDEMIC YOU CAN EMAIL YOUR REQUESTS TO email@example.com In person - use the pre-printed form attached to your prescription (or a request form available from reception) DUE TO THE COVID-19 PANDEMIC WE ARE NOT ACCEPTING REQUESTS IN PERSONBy post - send it to us with a stamped addressed envelope or a postage stampVia your local Pharmacy - your local Pharmacy can arrange your repeat prescriptions. Please speak to them regarding their individual process. Please be aware that these requests may take up to 5 working days to process.Please allow two full working days for prescriptions to be processed (Pharmacy requests may take up to 5 working days) and remember to take weekends and bank holidays into account. In an emergency we will try to provide same day collection.If you are requesting an item which you have not had for some time please specify in your request the reason why this item is needed. There may be a time delay in processing these types of requests if sufficient information is not supplied in your initial request or the Doctor may wish to speak to you before issuing.Medication ReviewsPatients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.Prescription EnquiriesIf you have a query regarding your prescription or your medications please telephone the surgery between 8.30am & 13.00pm using option 1 between (Please note: We Do Not Accept Requests for Prescriptions Over The Telephone)
Please give at least 48 hours notice when ordering your repeat prescriptionPrescriptions will be ready for collection on the due day after 15:00pm
If you are requesting an item which you have not had for some time please specify on your request the reason why this item is needed. There may be a time delay in processing these types of requests if sufficient information is not supplied in your initial request or the Doctor may wish to speak to you before issuing.
If you order your prescriptions via your local Pharmacy please bear in mind these requests may take up to 5 working days to process.
Details Correct 20.01.2020
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.
There is further information about prescription exemptions and fees on the NHS website
Changes to how the NHS prescribes ‘over the counter’ medicines for minor health conditionsIn March 2018, NHS England published guidance about reducing the prescribing of medicines or treatments that are available to buy over the counter.This means that certain medicines may no longer be prescribed if you can buy them ‘over the counter’. This leaflet will explain the changes, why they are happening and where you can get more information and support.What conditions are included in this change?Medicines available to buy over the counter will not be routinely prescribed for the following 35 conditions:
Acute sore throat
Coughs, colds and nasal congestion
Dry eyes/sore tired eyes
Indigestion and heartburn
Infrequent cold sores of the lip
Insect bites and stings
Minor burns and scalds
Mild dry skin
Mild irritant dermatitis
Mild to moderate hay fever
Minor conditions associated with pain, discomfort and fever (e.g. aches and sprains, headache, period pain, back pain)
Prevention of tooth decay
Warts and verrucae
Probiotics, and some vitamins and minerals will also no longer be routinely prescribed, because most people can and should get these from eating a healthy, varied and balanced diet. In some special cases patients will still be able to get prescriptions for the conditions (or medicines used to treat them) in the list above. Why does the NHS want to reduce prescribing of these medicines?The NHS has to make difficult choices about what it spends taxpayer money on and how much value the taxpayer is getting for that money. Medicines to treat these conditions are available to buy over the counter. Pharmacists can advise patients on self-care and also on which are the lowest cost versions of medicines available. By reducing the amount the NHS spends on treating these minor health conditions, the NHS can give priority to treatments for patients with more serious conditions such as cancer and mental health problems.What are the benefits of going to the pharmacy instead of making an appointment to see your GP?Pharmacists have the knowledge and skills to help with many healthcare conditions, and you don’t need an appointment to speak to a pharmacist. Visiting a pharmacist first helps to make more GP appointments available for people with more complex healthcare needs.If you have something more serious, the pharmacist is trained to signpost you quickly to the right medical care.What can you do?By keeping certain useful medicines at home you can treat common conditions immediately and you won’t need to see a GP. The medicines you may want to keep at home could include:* A painkiller to help treat minor conditions associated with pain, discomfort and fever* Indigestion medicines, oral rehydration salts and treatments for constipation and diarrhoea. * Treatments for seasonal conditions such as cold and hay fever.* Sunblock and aftersun* Some basis first aid items would be useful* If you have children make sure you also have products suitable for children.Speak to your pharmacist for advice on what medicines to keep at home, where to store them safely and how to use your medicines.Ensuring you have a well-balanced, healthy diet will mean most people don’t need to take vitamin supplements or probiotics. If you do wish to take these products to avoid you becoming deficient, you can buy them from a pharmacy, a supermarket or online.What about patients who need to take medicines for these conditions regularly or in special situations?Some individual patients may still be prescribed a medicine for a condition on the list. The reasons vary for each condition and GPs, nurses or clinical pharmacists will speak to you individually if this affects you. The main reasons are:
Treatment for a long-term condition, e.g. regular pain relief for chronic arthritis, treatments or inflammatory bowel disease.
Treatment of more complex forms of minor illnesses, e.g. migraines that are very bad and where over the counter medicines do not work.
Patients prescribed over the counter medicines to treat a side effect of a prescription medicine or symptom of another illness e.g. constipation when taking certain painkillers.
The medicine has a licence which doesn’t allow the product to be sold over the counter to certain groups of patients. This may vary by medicine, but could include babies, children or women who are pregnant or breast-feeding.
The prescriber thinks that a patient cannot treat themselves, for example because of mental health problems or severe social vulnerability (not just having a low income).
What if my symptoms don’t improve? Your pharmacist can advise on how long you can expect to experience symptoms for the conditions listed. If your symptoms have not improved after this time or you start to feel a lot worse, contact your GP or call 111. A&E and 999 should only be used for life threatening emergencies. There is lots of advice on the NHS choices website to help you choose the right service https://www.nhs.uk/NHSENGLAND/ABOUTNHSSERVICES/Pages/NHSservices.aspx
Where can you find more information and support?You can speak to a pharmacist who can help with advice and treatments for the conditions listed.NHS choices has lots of information and advice on treating minor health problems with self-care https://www.nhs.uk/live-well/healthy-body/home-remedies-for-common-conditions/Find out more about the conditions for which over the counter medicines will no longer be prescribed at: https://www.england.nhs.uk/medicines/items-which-should-not-be-routinely-prescribed/
If you have any questions about the items which are no longer going to be prescribed then please direct them to:-
Customer Care Team NHS Staffordshire and Lancashire Commissioning Support Unit Jubilee House Lancashire Business Park Leyland PR26 6TR Tel: 0800 032 24 24 e-mail: MLCSU.firstname.lastname@example.org
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