Noticeboard

Prescription Requests - We no longer accept telephone requests for prescriptions. 

* Please use one of the available apps i.e. patient access
* You can mail your request to the surgery remember to address it to Abbey Road Surgery
* We have a drop of box in the main entrance of the building
* You can email your request to mbccg.prescriptionsabbeyroadsurgery@nhs.net 

Please don't forget to include your name, DOB & with all requests please nominate your chosen chemist for collection

Patient Access
Patient Access connects you to local health services when you need them most. Book GP appointments, order repeat prescriptions and discover local health services for you or your family via your mobile or home computer.  Register for patient access HERE

Practice Charter

To provide a caring and efficient service; to treat all patients equally and with respect

Our Responsibilitiescarer

  • To always strive to offer the best medical and nursing care.
  • That practice staff will always endeavour to greet you with courtesy, whether in the surgery, in your home, or on the telephone
  • That your right to confidentiality will always be respected
  • That you will be seen the same day if your problem is urgent
  • That you will be seen by your preferred doctor or nurse, whenever possible
  • That you will be informed should there be a significant delay for your appointment
  • That you will be referred to a consultant or other services whenever necessary
  • That you will be informed of your test/investigation results when they become available
  • That your repeat prescription will be ready within 48 hours of request
  • That your suggestions and comments about our service will be considered sympathetically
  • That your complaints will be dealt with quickly

Your responsibilities

  • To treat staff and other patients politely and with respect
  • To inform us of any changes in your personal details so that our records remain accurate
  • That urgent appointments are requested for urgent problems only
  • That home visits are requested only if you are unable to attend the surgery
  • To cancel your appointment as soon as possible if you are unable to attend, so that we can offer the appointment to someone else
  • To arrive on time
  • To be patient when surgeries are running unavoidably late
  • To make a separate appointment if more than one member of your family needs to be seen; should you have several problems to discuss, you may be asked to make another appointment to discuss them


 
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