It is really important that you make arrangements to have the vaccine so that together we can return to some state of normal.  If you have not received a letter, phone call or text message to book a vaccines, please do not worry, we will notify everyone in priority order when the vaccine becomes available.  We would be grateful if you do not telephone the practice or hospital, please wait to be invited.

Protect your loved ones. Download the app here
The new NHS COVID-19 app, now available to download for free in England and Wales, is the fastest way to see if you're at risk from coronavirus. The faster you know, the quicker you can alert and protect your loved ones and community.

The app has a number of tools to protect you, including contact tracing, local area alerts and venue check-in. It uses proven technology from Apple and Google, designed to protect every user’s privacy

Prescription Requests
Please Note: From 28th September 2020 you will have to order repeat medication directly via your GP practice, not via your pharmacy or medical equipment supplier.  
We are no longer accepting telephone requests for prescriptions.  Please use one of the available apps i.e. patient access, you can mail your request to the surgery remember to address it to Abbey Road Surgery.  We have a drop of box in the main entrance of the building, please use the intercom for access or you can email your request to please dont forget to include your name, DOB & with all requests please nominate your chosen chemist for collection.

Patient Access
Patient Access connects you to local health services when you need them most. Book GP appointments, order repeat prescriptions and discover local health services for you or your family via your mobile or home computer.  Register for patient access HERE

GP and Nurse appointments are available at evenings, weekends, and Bank Holidays
These are available via Cumbria Health on Call.  To book an appointment, speak to your GP practice or call 03000 247 247.

Practice Charter

To provide a caring and efficient service; to treat all patients equally and with respect

Our Responsibilitiescarer

  • To always strive to offer the best medical and nursing care.
  • That practice staff will always endeavour to greet you with courtesy, whether in the surgery, in your home, or on the telephone
  • That your right to confidentiality will always be respected
  • That you will be seen the same day if your problem is urgent
  • That you will be seen by your preferred doctor or nurse, whenever possible
  • That you will be informed should there be a significant delay for your appointment
  • That you will be referred to a consultant or other services whenever necessary
  • That you will be informed of your test/investigation results when they become available
  • That your repeat prescription will be ready within 48 hours of request
  • That your suggestions and comments about our service will be considered sympathetically
  • That your complaints will be dealt with quickly

Your responsibilities

  • To treat staff and other patients politely and with respect
  • To inform us of any changes in your personal details so that our records remain accurate
  • That urgent appointments are requested for urgent problems only
  • That home visits are requested only if you are unable to attend the surgery
  • To cancel your appointment as soon as possible if you are unable to attend, so that we can offer the appointment to someone else
  • To arrive on time
  • To be patient when surgeries are running unavoidably late
  • To make a separate appointment if more than one member of your family needs to be seen; should you have several problems to discuss, you may be asked to make another appointment to discuss them

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website