This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

The Partners and staff would like to welcome Dr Anika Patel to the team.  Dr Patel will be working 4 days a week and is joining the Practice as a Salaried GP.  Dr Patel has recently relocated to the Furness area from the south of England

REPAIRS TO THE SURGERY BUILDING

At long last work to repair the front elevation of the building will commence on Monday 20th November 2017.

During the work we unfortunately will be unable to use two of our consulting room and will once again relocate some of our appointments to Cohen's Pharmacy on Friars Lane, some of you will be aware of this process from when we had to relocate over 12 months ago.

We will keep as many of surgeries operational from the practice premises and when you make your appointment with the GP you will be informed of the location of your consultation.

We apologise for any inconvenience this may cause and at this stage we aware of how long the work will take, but unfortunately these are essential repairs which cannot wait until we move the new premises at Alfred Barrow.

Thank you for your patience


FLU Vaccinations

Book Yours Now - Clinics throughout November.  For more information click HERE


Closed for Staff Training
13:00pm Thursday 8th February 2018 & We Will Re-Open 08:00am Friday 9th February 2018 - Prescriptions will be available for collection from Cohens Chemist Ainslie Street while we are closed

Next Patient Participation Group (PPG) Meeting
Wednesday 10th January 2018 at 19:00pm - For more information click HERE

NEVER MISS ANOTHER APPOINTMENT WITH OUR FREE TEXT MESSAGE REMINDER SERIVICE
Please update your mobile telephone number at reception today so we can text your reminders of your upcoming appointments and notify you of any check-ups you are due.  For more information click HERE

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website