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At long last work to repair the front elevation of the building will commence on Monday 20th November 2017.

During the work we unfortunately will be unable to use two of our consulting room and will once again relocate some of our appointments to Cohen's Pharmacy on Friars Lane, some of you will be aware of this process from when we had to relocate over 12 months ago.

We will keep as many of surgeries operational from the practice premises and when you make your appointment with the GP you will be informed of the location of your consultation.

We apologise for any inconvenience this may cause and at this stage we aware of how long the work will take, but unfortunately these are essential repairs which cannot wait until we move the new premises at Alfred Barrow.

Thank you for your patience

Closed for Staff Training
13:00pm Wednesday 14th March 2018 & We Will Re-Open 08:00am Thursday 15th March 2018 - Prescriptions will be available for collection from Cohens Chemist Ainslie Street while we are closed

Next Patient Participation Group (PPG) Meeting
Wednesday 18th April 2018 at 19:00pm - For more information click HERE

Please update your mobile telephone number at reception today so we can text your reminders of your upcoming appointments and notify you of any check-ups you are due.  For more information click HERE

Practice Charter

To provide a caring and efficient service; to treat all patients equally and with respect

Our Responsibilitiescarer

  • To always strive to offer the best medical and nursing care.
  • That practice staff will always endeavour to greet you with courtesy, whether in the surgery, in your home, or on the telephone
  • That your right to confidentiality will always be respected
  • That you will be seen the same day if your problem is urgent
  • That you will be seen by your preferred doctor or nurse, whenever possible
  • That you will be informed should there be a significant delay for your appointment
  • That you will be referred to a consultant or other services whenever necessary
  • That you will be informed of your test/investigation results when they become available
  • That your repeat prescription will be ready within 48 hours of request
  • That your suggestions and comments about our service will be considered sympathetically
  • That your complaints will be dealt with quickly

Your responsibilities

  • To treat staff and other patients politely and with respect
  • To inform us of any changes in your personal details so that our records remain accurate
  • That urgent appointments are requested for urgent problems only
  • That home visits are requested only if you are unable to attend the surgery
  • To cancel your appointment as soon as possible if you are unable to attend, so that we can offer the appointment to someone else
  • To arrive on time
  • To be patient when surgeries are running unavoidably late
  • To make a separate appointment if more than one member of your family needs to be seen; should you have several problems to discuss, you may be asked to make another appointment to discuss them

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